About SWFIT
SWFIT is a Venice-based managed IT firm for Gulf Coast businesses, most with 25 to 100 people. AI-driven monitoring catches problems early, a US-based help desk answers fast, and local technicians come on site from Tampa to Naples.
Want to join us? We’re hiring. Real work, good people, no corporate nonsense.
Why we exist
SWFIT started because most MSPs oversell and underdeliver. Small IT shops are often one person with no documentation and no backup when they are out. Large MSPs add sales reps, call centers, and slow escalation, and the people fixing your problems never learn your business.
We built SWFIT to sit in between: the tools, security, and process of a much larger provider, with people you can actually reach.
How we work
A US-based engineer on our help desk replies, with a median email first response of 12 minutes.
Endpoints, servers, network, and cloud are watched around the clock, so problems get caught early.
Remote first for speed, and on site from Tampa to Naples when it needs hands.
Our help desk is shared with Boston Managed IT, so coverage never depends on one person.
The same monitoring, security, and configuration standards at every client.
Your environment is written down, so any engineer can pick up any client.
Endpoint security, MDR, patching, and sign-in protection come with fully managed IT.
From your engineer to a senior engineer to our CEO, with no sales rep in between.
Who we work with
We support organizations from 5 to 1,000 users. Most clients have 25 to 100.
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Nick Salem is the CEO of SWFIT, and the reason the company works the way it does. He started it because he kept watching small businesses get oversold by IT providers who were slow to answer and quick to invoice. His fix was a lean team, a phone that gets picked up, and technology doing the repetitive work so people can focus on the problems that matter.
Nick has more than 15 years in IT. Before running his own firm, he was Director of IT at a nonprofit with a $20 million annual budget and more than 500 employees, where he led the team that kept the whole organization running. Earlier, he held leadership roles at several technology startups, which is where he picked up his habit of building things himself when the off-the-shelf version isn’t good enough.
That habit shows. Nick designed and built much of the company’s internal platform, including the AI-driven monitoring and automation behind our service. He runs our internal AI infrastructure for workflows where keeping processing under our direct control matters, alongside carefully governed cloud services. He leads BMIT in Boston, SWFIT on Florida’s Gulf Coast, and The Cyber Harbor Group, which brings the two together.
He’s still hands-on. Clients regularly get Nick on the phone, and he likes it that way. In his view, the CEO of an IT company should still be able to fix your problem.
Lamont Andrews is SWFIT’s Client Relationship Manager. Before joining SWFIT, he ran Andrews Computer Systems, supporting small businesses across Southwest Florida. When Andrews Computer Systems joined SWFIT, his clients came with him, and he still looks after them today.
Lamont is the person clients call when they want a straight answer. He keeps track of what each business needs, makes sure tickets reach the right technician, and follows up to confirm the problem is actually fixed.
Elena Salem is the Service Delivery Manager at SWFIT, which means she makes sure what we promise is what actually happens. She runs the support operation day to day: which tickets are moving, who’s working on what, which projects come next, and whether each client is getting the response time they’re paying for.
She has more than 10 years in IT and project management, starting with hands-on troubleshooting and moving into team leadership and client relationship work. That background helps. When a ticket is stuck, Elena understands the technical problem well enough to know whether it needs more time, a different technician, or a call to the client.
Elena also owns much of the operations side of the business, including licensing, billing and the systems that keep both accurate. She holds a bachelor’s degree in business administration and the CompTIA Network+ certification.
Her team knows her for clear communication and for never losing track of a detail. Outside of work, she spends time with family and friends, travels, and heads outdoors to hike and bike whenever she can.
Daniel Ostrowski is an L3 Service Delivery Technician at SWFIT. When an issue is too complex for a first pass, it goes to Daniel. He handles escalations, new client onboarding, hardware rollouts and infrastructure projects, often for clients in regulated industries where the work has to be done right the first time.
His path into IT wasn’t the usual one. Daniel grew up in Michigan and earned a marketing degree from the University of Michigan-Flint. He’d been taking computers apart since he was a kid, and during the COVID pandemic he decided to make his hobby his career. The marketing background turned out to help: he’s good at explaining technical problems to people who just want their computer to work.
Daniel also builds automation tools for our help desk that cut down on repetitive work, so clients get faster answers.
Outside of work, he spends his time with his dog, Znuni, out hiking or trying new restaurants.
Nicole Cormier is the web designer at SWFIT. For a lot of small businesses, the website is the first thing a new customer sees, and Nicole makes sure it’s worth seeing. She works with clients to understand their brand, their customers and their goals, then designs and builds sites that look sharp and are easy to use.
She has more than 15 years of design experience and holds a Certificate in Graphic Design. Her background spans UX design and front-end development, so she thinks about how a site works as much as how it looks. Most of her builds are on WordPress and Shopify, and she works daily in Adobe Creative Suite, HTML and CSS.
Clients appreciate that she listens first. Nicole would rather ask a few more questions up front than redesign a page three times later. She keeps up with design trends but doesn’t chase them, because a site should still look right in five years.
Outside of work, she travels, follows new art and design, and spends time with family and friends.
