Buyer guide
Fifteen questions to ask every provider on your shortlist, with our own answer to each one and where to check it.
The questions
A provider that cannot answer these plainly is telling you something. Use this list on every call.
Our answer: A US-based engineer on our help desk, not an offshore call center. See how
Our answer: Median email first response of 12 minutes, method published. See how
Our answer: A senior engineer, then our CEO. See how
Our answer: Yes: $115 fully managed, $70 co-managed, $150 per hour for projects. See how
Our answer: Hardware, licenses, projects, add-ons, and onboarding, listed up front. See how
Our answer: Endpoint security, MDR, patching, and secure sign-in; add-ons priced. See how
Our answer: Every backup is monitored, failures alert an engineer, restores are tested. See how
Our answer: Yes. Our help desk engineers are US based. See how
Our answer: Yes. Local technicians from Tampa to Naples. See how
Our answer: Monitoring runs around the clock; guaranteed after-hours response comes with the add-on. See how
Our answer: We document your environment and admin credentials in a secure vault. Ask every provider to put ownership in writing. See how
Our answer: We are independent, part of The Cyber Harbor Group with Boston Managed IT, and not part of a roll-up. See how
Our answer: Scoped first, then billed at $150 per hour. See how
Our answer: Discovery, documentation, tooling, and users, scoped and quoted before you sign. See how
Our answer: Yes. That is the free 30-minute assessment. See how
Comparisons
SWFIT vs
A Florida-based managed IT and cybersecurity provider with offices across Southwest Florida and the east coast.
SWFIT vs
A Sarasota-headquartered managed IT provider, Florida-grown since 2009, covering Central and Southwest Florida.
SWFIT vs
A Sarasota-headquartered managed IT provider founded in 2014, serving Southwest Florida.
SWFIT vs
A Venice computer services company that supports both homes and businesses.
SWFIT vs
A Venice-based, owner-led technology firm with a focus on cloud transition and CMMC.
SWFIT vs
A Venice-based full-service IT company offering fully managed services.
SWFIT vs
Hiring vs outsourcing, and the co-managed middle ground.
SWFIT vs
Paying per incident vs a flat monthly plan.
SWFIT vs
Boutique vs national: which model fits.
Free assessment
