Case study · Veterinary
Hometown Vet Partners was acquiring clinics faster than their IT could keep up. SWFIT built one standard for network, phones, security, and support, and every new clinic now follows it.
48%
faster ticket resolution across all clinics
<15min
average first response
<10days
to bring a new clinic online
Client
Hometown Vet Partners
Industry
Veterinary
Timeline
Under 10 business days per new clinic
What we delivered
Network standardization, cloud VoIP, RMM and asset lifecycle, documentation, help desk
The situation
Build a repeatable deployment model that gets newly acquired clinics onto standardized infrastructure fast, and bring existing locations up to the same baseline.
What we did
01
Mismatched consumer routers replaced with business network gear. Segmented VLANs for clinic operations, guest Wi-Fi, and IoT devices.
02
RingCentral at every location with auto-attendants, call routing, and after-hours handling configured per clinic.
03
RMM on every workstation and server: hardware health, patch status, and warranty dates in real time.
04
Network maps, credentials, and vendor contacts for every clinic, documented and current.
05
A single ticketing system, so every clinic gets the same fast response.
The results
“Partnering with SWFIT completely changed how we scale our veterinary group. Every new location gets online fast, with consistent support from day one. They’re not just an IT vendor; they’re part of our growth strategy.”
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