Managed IT
One price per user covers your help desk, computers, Microsoft 365 or Google Workspace, network, and security, with AI-driven monitoring, US-based engineers, and local technicians from Tampa to Naples. Here is exactly what that includes, and what it does not.
What we run for you
Fully managed IT covers all seven. Co-managed IT covers the parts your in-house team wants help with.
Your team calls, emails hello@swfit.io, or uses the client portal. A US-based engineer on our help desk answers, and most issues are fixed remotely while people keep working. Anything complex goes to a senior engineer.
What you get
Monitoring and management software runs on every computer. We patch Windows, macOS, and common applications on a schedule, keep endpoint security current, and set every new device up to the same standard.
What you get
We run your Microsoft 365 or Google Workspace: users, licenses, email, file sharing, and Teams or Meet. Sign-ins are protected with multi-factor authentication, and on Microsoft 365 with Conditional Access through Entra ID.
What you get
Firewalls, switches, and wireless are monitored and maintained. When the internet goes down, we call your provider and stay on it until it is fixed. When something needs hands, a local technician comes to you.
What you get
Workstation and server backups are priced per device, so you only pay for what needs protecting. Every backup is monitored, a failed job raises an alert to an engineer, and restores are tested.
What you get
Endpoint security, managed detection and response (MDR), patching, and sign-in hardening are part of fully managed IT. DNS filtering, email security, awareness training, and logging are add-ons with published prices.
What you get
We keep a hardware lifecycle list, review licensing, plan security improvements, and coordinate your other technology vendors, so the budget conversation has numbers behind it.
What you get
Fully managed or co-managed
| Fully managed | Co-managed | |
|---|---|---|
| Price | $115 per user per month | $70 per user per month |
| Minimum | 5 users | 25 users |
| Best for | Businesses with no in-house IT, or ready to hand it off | Businesses with an IT person or small team who need backup |
| Help desk | We are your help desk | We back up your IT team and take escalations |
| Monitoring, patching, endpoint security | Included | Included |
| Managed detection and response (MDR) | Included | Add-on, $2 per device |
| Microsoft 365 or Google Workspace administration | Included | Shared with your team |
| vCIO (virtual CIO) | Add-on, quoted | Not available |
| Projects and advisory | $150 per hour, scoped first | $150 per hour, scoped first |
Nonprofits receive 10% off. Most of our clients have 25 to 100 users; the minimum is 5. Build an estimate.
Who it is for
We support organizations from 5 to 1,000 users. Most clients have 25 to 100, many in regulated industries.
vCIO add-on
For fully managed clients who want technology planned at the leadership level. Quoted per client, based on the size and complexity of your business. See what vCIO includes.
Not included
Computers, network gear, and software licenses are billed separately. We help you buy the right thing.
Office moves, migrations, and network refreshes are scoped up front and billed at $150 per hour.
Comes with the After-Hours Critical Support add-on, quoted per client.
Depends on the size and state of your environment, so it is scoped and quoted before you sign.
How support works
A US-based engineer on our help desk answers, with a median email first response of 12 minutes. Most issues are fixed remotely, complex ones go to a senior engineer, and local technicians come on site when it needs hands. Everything is documented, so coverage never depends on one person.
Free tools
See all of them on the free tools page.
Can someone send email as your company? Grade your SPF, DKIM and DMARC in about ten seconds. Public DNS only.
Build a monthly estimate for your team, line by line, and email it to yourself.
Free assessment
