WCI provides residential, individual, in-home & employment/day supports to people with a wide range of intellectual disabilities.
WCI – Work, Community, Independence originally hosted its email, data, and even desktops with a third-party vendor. This service was extraordinarily expensive, wasn’t a great user experience, and when things broke, it often took over a week to fix. I was able to help WCI migrated to Office 365, available as a donation from Microsoft, which significantly increased its system reliability while reducing costs. The organization moved its email to Office 365’s Exchange Online service and all of its files to SharePoint. I connected WCI staff with a help desk and a guaranteed two-hour response time on all issues. This solution provided huge savings to WCI because it was able to drop its hosted environment and gain a team of tech experts. When WCI moved locations, it also moved its phone system and wiring. Me and my team were able to find a third-party wiring vendor who quoted the best price available. WCI also moved to a Voice over Internet Protocol (VoIP) telephone solution which now saves WCI approximately $3,000 per month in communication bills. As a nonprofit organization, Southwest Florida IT only recommends products and services that organizations need and are within their budget. Our focus is on our clients, and our mission is to provide them with affordable resources that will help them stay focused on doing the good work that they do.
Benefits of SWFIT
The nonprofits we work with love being able to call an expert to help with any technology issue or question. After we close a case, we always ask them to review our service. We respond immediately to any issue, no matter the size, and take action when necessary to improve the level and quality of service we provide to each organization. The survey responses place our customer satisfaction at more than 98 percent, and we attribute this to the SWFIT members’ level of attentiveness for each organization they support. We also schedule regular meetings with each client based on their schedule. We review opened and closed cases as well as back-end maintenance such as backups, and check in on the organization’s future technology needs. Organizations benefit from having someone to discuss any necessary and new technology. Our team is always on the lookout for potential issues that could crop up — not just the issues our clients bring to us. The SWFIT team works closely with each organization near the end of each fiscal year to create a technology budget for the next fiscal year. We take into consideration any existing technology and service costs and the organization’s future technology plans to give them realistic numbers that inspire confidence.
