Comparison
Both models work. A national provider brings scale and reach; a boutique brings speed and accountability. Here is how to tell which one your business needs.
The short version
At a glance
| Boutique (SWFIT) | National MSP | |
|---|---|---|
| Who answers | A US-based engineer on our help desk | A tiered service desk, often in another region |
| Escalation | Senior engineer, then the CEO | Through tiers and an account manager |
| Decisions about your service | Made by the people on your account | Set by national process and policy |
| Ownership changes | Independent; no roll-up waiting to change your service | Common in a consolidating market |
| Pricing | Published, from $115 per user per month | Usually quoted after a sales process |
| Footprint | Local technicians from Tampa to Naples, remote elsewhere | Many regions and states |
| Catalog | Managed IT, security, cloud, projects, vCIO | Broader, including large-scale programs |
Use our 15 questions for comparing managed IT providers with every shortlist, including us.
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